PRIVACY POLICY

Effective Date: [01/01/2025]

Welcome to Fine Japan USA (“Company”, “we”, “our”, or “us”).

 

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or make a purchase from www.finejapanusa.com (“Site”). By using our Site, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

When you use our Site, we may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address

• Payment Information: Credit card or payment method details (processed via secure third-party platforms)

• Order Information: Products purchased, shipping details, purchase history

• Technical Information: IP address, browser type, device info, referral URL, pages visited (collected automatically via cookies and analytics tools)

 

We collect this data via Wix and affiliated tools used in operating the Site.

 

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders

• Communicate with you regarding your purchases or inquiries

• Send you promotional and marketing communications (you may opt out at any time)Improve the performance and content of our Site

• Comply with legal obligations and enforce our terms

 

3. How We Share Your Information
We do not sell your personal data.

We may share your information with trusted third parties only for the purposes described above, including:

Payment processors (e.g., Wix Payments, PayPal, etc.)
CRM and email marketing providers (e.g., Zoho)
Analytics providers (e.g., Google Analytics)
Shipping and fulfillment services

These third parties are contractually required to safeguard your data and use it only as needed to provide their services.
 

SMS Program Data
We do not share, sell, rent, or disclose SMS opt-in data or consent status to third parties for marketing or promotional purposes. This data is used solely to manage our SMS communications in compliance with applicable laws and mobile carrier requirements.

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You may receive messages through:

• Short Code 91203: Used for promotional and marketing messages such as limited-time offers and cart reminders.

• Toll-Free Number 888-808-0168: Used for customer service and 1-on-1 communication.

Message frequency varies. Message and data rates may apply. For more details, please refer to our Mobile Terms of Service.

 

4. Data Retention

We retain your personal data only as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

 

5. Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, loss, or misuse. However, no data transmission over the Internet is 100% secure.

 

6. Your Choices and Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data.

• Correction: Request correction of inaccurate or incomplete information.

• Deletion: Request deletion of your personal data (subject to legal exceptions).

• Opt-Out: Unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any email.

• To exercise your rights, contact us using the details in the Contact Us section below. We may require verification of your identity.

 

7. Cookies and Tracking Technologies

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We use cookies and similar tracking technologies to:

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Understand how you interact with our Site

Store your preferences

Improve user experience

 

Cart Tracking for SMS Reminders
We use cookies and website plugins to track your interactions with our online store, including items placed in your cart. If you have opted into SMS communications, we may use this data to send cart reminder messages to help you complete your purchase.

 

8. Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal data from children. If we discover that we have inadvertently collected data from a child, we will delete it promptly.

 

9. Your California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect and why

• Request a copy of the specific information we have collected about you

• Request deletion of your personal information

• Opt out of the sale of your personal data (we do not sell your data)

• Not be discriminated against for exercising your privacy rights

 

To make a CCPA-related request, please email us at info@finejapanusa.com or call us at (888) 808-0168. We may verify your identity before processing your request.

 

10. California “Shine the Light” Law

California residents may request information about whether we have disclosed personal information to third parties for their direct marketing purposes. We do not currently share personal data for this purpose.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Your continued use of the Site after changes have been posted constitutes your acceptance of the revised Privacy Policy

 

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, you may contact us at:

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Fine Japan USA

Email: info@finejapanusa.com

Phone: 1-888-808-0168

Address: 10822 Forbes Ave, Suite D1, Garden Grove, CA 92843